VOLUNTEERING opportunities at SENAC

  • Train as an Advice Line Volunteer
  • Help us raise funds to keep the service going

What a volunteer can expect from SENAC

  • Flexible working patterns – we recognise the need to accommodate family, jobs, holidays etc
  • Full training programme for Advice Line Volunteers. Opportunities sometimes arise for other volunteers to attend training courses
  • Ongoing support from SENAC staff and management
  • Cover of SENAC’s Professional Indemnity Insurance
  • Personal development

Advice Line volunteer

Volunteer Application Form Sept ’20

Hundreds of calls from parents/carers and professionals seeking advice and information about the Special Educational Needs system in Northern Ireland are received every year on SENAC’s Advice Line.

The Advice Line is supported by a team of trained volunteers who are committed to providing an accurate, up to date, free service to callers. Volunteers will give advice over the telephone, usually from home through a telephone divert system. Full training in the Special Educational Needs System in Northern Ireland will be given.

What SENAC expects from an Advice Line Volunteer

  • A willingness to work within the aims, principles and policies of SENAC
  • An ability to clearly communicate information
  • A good standard of literacy skills to record advices and information
  • Objective manner when dealing with calls
  • Empathy in relation to challenges faced by children with special educational needs and the concerns of parents/guardians/professionals.
  • A commitment of a minimum of five/six hours per week within a flexible rota (3 hours taking Advice Line calls and 1/2 hours inputting data)
  • Access to broadband, computer and telephone. Through telephone divert system volunteers can provide advice from home.

Who can volunteer?

There are no required educational qualifications to become an Advice Line volunteer, however an empathy for the issues experienced by parents of children with learning disabilities and an ability to communicate information clearly is essential. Full training in the Special Educational Needs System in Northern Ireland will be given.

Examples of useful experience for volunteers:

  • Parents with an interest and/or experience in the field of special educational needs.
  • Educational professionals preferably with experience of or an interest in special education
  • Those experienced in, or with relevant training in, law, advocacy or advice work
  • Those with experience in working/volunteering in the area of special educational needs or disability
  • Student in a relevant field e.g. education or law

All volunteers must be over 18 years and will be subject to an enhanced disclosure through Access NI, Under the Safeguarding of Vulnerable Groups (NI) Order 2007 before undertaking SENAC’s volunteer training programme.

All information disclosed will be handled fairly and discreetly in accordance with regulations and procedures. SENAC is committed to equal opportunities for volunteers and welcomes applications from individuals regardless of race, gender, sexuality or disabilities.


NB: Due to the ongoing Covid-19 pandemic, initial interviews/contact with potential volunteers, training sessions and ongoing supervision will be carried out via zoom, skype or similar.

  • 15 hour modular training course, some additional home study will be required. We will endeavour where possible to fit training times around volunteers other commitments.
  • Attendance at supervision/professional development workshops
  • Ongoing support from SENAC

To register your interest in becoming an Advice Line Volunteer  please email: or phone: 028 9070 5654.


Perhaps you could:

  • Ask to join our fundraising committee by emailing
  • nominate us as your workplace charity

  • organise a raffle, quiz night, sponsored event or gala evening
  • Raise money by shopping!

Another way of helping us raise funds that doesn’t require a regular time commitment is by signing up for clip_image002

Raise money just by shopping!

This is one of  the easiest way to help raise money for Special Educational Needs Advice Centre! If you already shop online with retailers such as Tesco’s, Sainsbury’s, Amazon, Argos, John Lewis, Comet, iTunes, eBay or HMV, sign up for free to raise money while you shop!

So how does it work?

You shop directly with the retailer as you would normally, but if you sign up to for free and use the links on the easyfundraising site to take you to the retailer, then a percentage of whatever you spend goes directly to SENAC at no extra cost to you.

Save money too!
Easyfundraising is FREE to use plus you’ll get access to hundreds of exclusive discounts and voucher codes, so as well as raising money for SENAC, you can also use the site to save money.

NO SPAM –you can opt out of receiving special offers or further information from Easy Fundraising and they also promise not to pass your details to anyone else.

How much can you raise?

Large or small, every purchase will make a difference. Spend £100 with M&S online or Amazon and you raise £2.50 for us. £100 with WH Smith puts £2.00 in our pocket and so on.  There are over 2,000 retailers on the site, and some of the donations can be as much as 15% of your purchase.

This is a slow but steady way of raising income and each person that signs up will make a contribution – collectively we can make a bigger difference.

That is why we need your help to keep donations coming in. Please sign up at:

Start making a difference…simply by shopping.